house Rules

Before Arrival  

Thank you for booking with us. 

• Full payment is required to secure your booking. We will send you a payment link and allow you 24 hours to make your payment. If we don’t receive the payment within this time we will assume your plans have changed and we will release the booking.

• Cancellation, refunds and amendments to your booking 

• If you cancel your stay more then 6 weeks before your arrival date we will refund your monies less an admin fee of  £25. If you cancel your holiday under  6 weeks no refund will be due. 

• We strongly recommend that you arrange adequate travel insurance.

• We are sorry but we do not allow pets.

 Cancellation by us  

•    We reserve the right to cancel a camping holiday at short notice for any of the following reasons: 

• We are unable to provide accommodation 

• Ill-health 

• Fire 

• Flooding 

• Any other extenuating circumstances beyond our control. 

Under such circumstances, your full payment will be returned to you. We cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation. 

Upon Arrival

• Upon arrival, please call the mobile phone number 0781 33 333 63.

• Check ins are between 4-8pm. If you are running late please phone us on the mobile phone provided, or via email info@worfecamping.co.uk. Please check out by 11am on the last morning of your stay.

During Your Stay

• We encourage our guests to recycle whilst they stay with us. Please ensure you wash and sort your old packaging to make it easier and more pleasant for us.

• We will provide you with FREE fire wood. The fire must be always supervised by a responsible adult. Please no fireworks, Chinese lanterns or similar to be used on site- these lanterns pose a genuine threat to animal welfare, they are also a fire hazard not just to wildlife habitats but also local farm buildings.

• You are welcome to explore the farm but please remember that the safety of yourself and your children is your responsibility at all times. Please do not let unaccompanied children enter the river and handle animals.

• We do not allow extremely loud amplified music to be played on site. If you would like to listen to radio etc. you are more then welcome. Acoustic music (guitars, accordions etc) played with consideration for your fellow campers, is acceptable. After 10.30 pm is quiet time on site. It doesn’t mean that you need to go to bed but please be aware that other people might be trying to nod off. This is for the benefit of other guests and for our neighbours (sound travels far here, especially at night).

• We cannot accept responsibility for loss or damage to personal possessions or vehicles during your stay. Please ensure any valuables remain locked in your car.

• Every effort has been made to ensure guests safety on site but we cannot accept responsibility for any accidental injuries.  The very nature of camping and being in the great outdoors carries an element of risk. There is a first aid kit on site and contact numbers for local A&E’s, pharmacies and local GP surgery which are in the main office.

• In order to make everyone’s stay at WC enjoyable, all guests are requested to be considerate of others.

• Inappropriate or anti-social behaviour towards other guests or staff may lead to removal from site without a refund of the rental sum or any part of it.

Departure Day

• Guests must vacate their pitch/pre-erected structure on the day of departure by 11am.

• The vacated cottage must be left clear of all personal property and refuse.

GDPR

Your data is stored securely and is only used with regards to your booking. Your information will never be passed onto a 3rd party. Payment details are not stored or seen by us and are only used for the purpose of you creating a booking through iZettle (paypal) and Stripe.